NCDRC Restores Dismissed Complaint, State Commission to Decide Insurance Claim.
20 June 2024
Consumer Protection Act >> Consumer Rights
A consumer has been granted a second chance to pursue their insurance claim after the National Consumer Disputes Redressal Commission (NCDRC) revived their dismissed complaint in the matter of M/s. Mechman Motors Pvt. Ltd. Versus The National Insurance Company Ltd., Kolkata & Others.
The consumer, referred to as the appellant in the order, had filed a complaint with the State Commission regarding a denied insurance claim. The details of the insurance policy and the nature of the claim are not specified in the order.
However, the order clarifies that the State Commission dismissed the complaint on December 16, 2022, due to the appellant's absence from hearings. The appellant then filed an appeal with the NCDRC challenging this dismissal.
The NCDRC appeal included an application to condone the delay in filing, which was granted. The NCDRC order emphasizes that the appellant will be given an opportunity to present their case before the State Commission.
While the order refrains from commenting on the merits of the case to avoid influencing the State Commission's decision, it highlights the importance of providing the appellant a fair chance.
The NCDRC has directed the State Commission to restore the complaint and adjudicate it on merit within six months from the first hearing scheduled for August 28, 2024. This provides a clear timeframe for the resolution of the case.
This case serves as a reminder for consumers facing dismissed complaints. The NCDRC offers an avenue for appeal, and timely action can lead to a chance to present your case.